Privacy Policy

    Last updated: January 2025

    1. Introduction

    Welcome to Dina.help ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered workflow automation platform.

    2. Information We Collect

    2.1 Information You Provide

    We collect information that you voluntarily provide to us when you register for an account, use our services, or contact us. This may include:

    • Name and contact information (email address, phone number)
    • Company information and job title
    • Account credentials
    • Payment and billing information
    • Communications with us

    2.2 Automatically Collected Information

    When you use our platform, we automatically collect certain information, including:

    • Device and browser information
    • IP address and location data
    • Usage data and analytics
    • Cookies and similar tracking technologies

    2.3 Workflow and Integration Data

    To provide our AI-powered automation services, we process data related to your workflows, including information from integrated third-party applications and services you connect to Dina.help.

    3. How We Use Your Information

    We use your information for the following purposes:

    • To provide, maintain, and improve our services
    • To process your transactions and manage your account
    • To send you technical notices, updates, and support messages
    • To respond to your inquiries and provide customer support
    • To personalize your experience and deliver relevant content
    • To monitor and analyze usage patterns and trends
    • To detect, prevent, and address technical issues and security threats
    • To comply with legal obligations and enforce our terms

    4. How We Share Your Information

    We may share your information in the following circumstances:

    • Service Providers: We work with third-party service providers who perform services on our behalf
    • Business Transfers: In connection with a merger, acquisition, or sale of assets
    • Legal Requirements: When required by law or to protect our rights and safety
    • With Your Consent: When you authorize us to share information with third parties

    We do not sell your personal information to third parties.

    5. Data Security

    We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

    6. Data Retention

    We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

    7. Your Rights and Choices

    Depending on your location, you may have certain rights regarding your personal information:

    • Access and receive a copy of your personal information
    • Correct inaccurate or incomplete information
    • Request deletion of your personal information
    • Object to or restrict certain processing activities
    • Data portability
    • Withdraw consent where we rely on consent as the legal basis

    To exercise these rights, please contact us at privacy@dina.help.

    8. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.

    9. Third-Party Links and Services

    Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

    10. Children's Privacy

    Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

    11. International Data Transfers

    Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure your information receives adequate protection in accordance with applicable data protection laws.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

    13. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

    Email: privacy@dina.help

    Address: 171, Sarghodha Apartments, Plot 13, Sector 7, Dwarka, Delhi - 110075